Scarborough Waterstones

Went by to look for a new book and was given a great recommendation from Helen, who was very patient with me when I kept saying I read it to most things she recommended at first, love the book she then chose for me! Great addition to your staff :)

The bookshop is nicely lit with lota of different books although the selection isn't that grand. I was looking specifically for the manga section which I found when I looked to each side properly (it was hidden from plain sight) but still had a good amount. However, it was a bit disorganized and probably needed some aesthetic organisation to it.

A deceptively large branch on Scarborough's high street. Staff were a little stand offish, but otherwise OK.

Nipped in just to pass time and so glad I did. I loved there displays and the special edition prints. Lovely quaint book shop

An Absolute Masterclass in Customer Service at Waterstones Scarborough! My partner and I (the bespectacled Moomin and cat-loving chaps who visited on Sunday 22nd June) had an absolutely delightful experience at Waterstones in Scarborough today, thanks in large part to the exceptional service we received from a young woman named Lucy. From the moment we arrived, Lucy was incredibly attentive without being in the least bit pushy. She was genuinely friendly and made us feel so very welcome, creating a truly comfortable and enjoyable Browse environment. What truly set Lucy apart, however, was her remarkable ability to engage with customers. She was genuinely complimentary about our purchases, which was a lovely touch, and then went above and beyond by offering some fantastic recommendations. Based on our brief interactions and her keen observation, she accurately perceived my taste in books and suggested titles that were absolutely spot-on. Her intuition was truly impressive! This is precisely how retail service should be. Lucy provided a 10/10, fantastic service that was a masterclass in customer engagement. Waterstones Scarborough, you have a gem in Lucy! We sincerely hope her excellent skills are recognized – perhaps she could even come cover at the Doncaster or Meadowhall stores sometime! Thank you, Lucy, for making our visit so memorable and enjoyable. We'll definitely be back!