Patriot Games Leeds

I've been buying stock from here online for over a decade. I have never had any issues prior, but after my first, I won't be coming back. Had an issue with an item, got in touch and was quickly told to return it. After trying to facilitate that return I got radio silence. Phone consistently went unanswered and when I finally got through I was met with attitude like the problem was my fault and they didn't want to deal with it. It was very clear from every phone call (as the problem wasn't getting resolved) that they didn't want to deal with it. I get it, it's not cool to have an issue and probably lose money on it, but that's the way things are and trading standards exist for a reason. It's not my fault. If you'd have been sound about it and not messed me around, clearly kicking the can down the road and hoping I'd let it go or something, you'd have made way more money from me in the long run. I'm getting sick of companies like this treating us poorly, times are tough for us all, remember that.

Just received my order and throughout the whole shopping experience not impressed. The website - had to check it was the actual store website and not a dodgy knockoff site. No logo or name on front page. Outdated, no simple click add to cart button and what online store that doesn’t accept paypal nowadays is strange. Dispatch and delivery - received a email last week stating order was dispatched, when it wasn’t posted until 4 days after. No information provided on who it was sent via or tracking. Packaging - was absolutely shocked when opening the box to find some strange fabric fibre that resembles asbestos fibre stuffing for old chairs a chocolate rapper and a lidl recipe. Completely disgusting and unprofessional I was going to do another order for bits that i wanted as they are extremely rare as out of production but after this no way.

I would like to provide feedback about my experience in the store. When I asked the manager if there were any Pokémon cards available, I was told there was only one. However, shortly afterwards an assistant said there were more available, which was confusing. I also felt that the manager behaved appallingly when I asked a simple question. The attitude and manner came across as rude and unhelpful, which made the interaction quite uncomfortable. I understand staff can be busy, but customers should be treated politely when asking for assistance. I hope this feedback can help improve customer service in the future.

The staff member at the counter was really friendly and they had the pokemon product I was looking for in stock which made the experience even better :) 5/5

Some of the most appalling, rude, and dismissive customer service I have experienced in any store period. I have contacted the store on multiple occasions during the week prior to attending in order to reserve an item because I would be travelling a fair distance to make this purchase. I double checked the day before by calling the store and was told with certainty that the item was reserved. Further, I offered to pay over the phone but was advised that I can pay at the store as well as being told that even if an email was not received confirming the reservation that the item would definitely be reserved. I waited 30mins for the store to open to be met by outrageous customer service and told very abruptly that the reservation had not been made and there was no reservation and that stock was only for local players. This would not be a problem but I had also contacted another PG store (Sheffield) who had been transparent about their stock allocation and made it clear that there would be no stock after allocations had been made. Additionally, this was not mentioned in any capacity during any of the calls prior to attendance. Throughout this interaction the store employee remained defensive, rude, and hostile. Despite the denial of my purchase it was ultimately their behaviour that made me want to leave the store. Having been accused of calling their “husband a liar” I asked if I could get the employees name for this review to which the response was “my husband knows his own wife” and “you can just write the store owner”. If I could give less than 1 star and venture in to the negative scale I certainly would. I rarely write reviews especially such negative ones but this was such an awful experience I wanted to express my extreme disappointment in the employees behaviour towards visiting patrons. I appreciate their policy with respect to honouring local players and but the shear callousness of the employee combined with the poor communication and a lack of transparency is what has truly led me to write this piece. I do not wish to engage with this store any further but hope that they can reflect on this review and improve their practices of compassion, kindness, and communication.