Turol Games

Prompt and excellent service all the way to Australia!

I received the box and statue damaged. Box had severe damages (both the outer and inner box), while the statue had cracks by both the wings where they attach to the body, one leg barely hanging on and the other leg being broken off (alongside a claw from the same leg). There was also some paint chipping in a few areas. It was also severely bent so that it couldn't stand on it's own stand. The postal service here got to have a look at it and also deemed that the items were too damaged for it to have gotten to me. As such they took the statue and sent it back. I have videos showing me opening the box just after I got it from the post office, alongside pictures that show some of the damage that I have mentioned. On top of this so was the statue severely delayed, Turol stated that it would arrive to me within 20 days. It wasn't sent to me until roughly 90 days had passed. The communication had been very poor where I was the one forced to initiate almost all communications. It would also take them a long time to respond (multiple days if not weeks). I have yet to get to hear anything from anyone in the company about getting a refund for my order and I have been trying to communicate with them for over a week now with multiple emails and messages on their site being sent to them but have not been given a single response back.

Delivery took a while (1 month) but it was a rare item and communication was great. Delivery from Spain to Germany worked like a charm. Recommended

I bought “La Cuenta” board game because there is no one is selling this game in the region, I am in Saudi Arabia and they shipped it to me in less than two weeks! The seller was very friendly and helpful. Great shop, and sure I will buy from them again.

Even though I asked for it be packed strong. But the package came very bad. My game box is broken into pieces.