Only-Cards

GREAT TCG Store . Very good Locals and nice handsome community. If your are in Vigo don't miss to come over

I encountered an absolutely unacceptable lack of professionalism from the staff. I wanted to buy some cards from one of the vending machines they've installed around Vigo, but apparently, they don't know how to properly manage their own service. The machine didn't dispense the cards, nor did it refund my money. I called customer service repeatedly, and no one answered for two and a half hours. Only after that time did they contact me via WhatsApp. When I explained what had happened, they told me I still had to wait while they looked into it. I don't want to wait to get back money that the machine charged me for by mistake. I wanted my money back immediately, especially considering I had already waited nearly three hours for a response. Their response was that they have a two-year-old son and answer calls when they can. Frankly, I don't care how old their son is. As a customer, all I expect is to receive the product I paid for, or, if the machine malfunctions, an immediate refund. It's unacceptable that a customer should have to wait several days to recover an amount that should never have been charged.

I honestly don't understand the mistreatment some customers who have been going to the store for years received, simply because they claim things were done wrong. It was clear at the time that the owner was at fault, since the people who were there left because they weren't given decent hours or other conditions, and there wasn't even any willingness to negotiate. Isn't it strange that no one stayed? Even stranger is that now there are only robots doing what people used to do (as far as we know, of course), and that they're trying to blame another nearby store for trying to sabotage their business, both when they were there and when they weren't. All they want is to have their own business doing what they love after having such a bad experience. And no, I have no connection to any of them, in case I'm being accused too.

Super attentive and helpful staff, great place for playing CCGs

Nice place! Great people! A visit is always worthwhile. Thanks!