LA COMARCA

Terrible experience. I bought a spot for a pre-course, they changed the date, and I couldn't attend. I requested a refund through the regular channel (email), and it took them a week to respond, only to say I had to read their policies. They claim refunds are processed within 30 days, but it's been over a month since they finally replied to my emails and said the refund would be issued. So far, nothing. I don't recommend them.

I'm sharing my experience so everyone can make their own decisions. I placed two pre-ordered orders, which were later canceled, and I requested a refund. After several weeks without a resolution, I filed a complaint with SERNAC (Chile's National Consumer Service). The process ended without a response from the company within the established timeframe. I'm still waiting for a solution.

Good shop and friendly staff. But it's annoying when they rush you and want to finish tournaments early because "it's getting late." Generally, you play four 30-minute rounds, plus a bit more considering game preparation, coordinating with your opponent, reporting, etc. These are things that can be fixed, but they need a bit more organization in that regard. They could save time by marking the tables, for example. And if closing at a certain time is really a problem (because it has happened more than once), perhaps they should consider starting the tournament half an hour earlier. That way, the team can better manage their time. Cheers.

Anteriormente había tenido bastantes buenas experiencias con la tienda haciendo pedidos, pero tuve un problema con mi último producto (admito que fue un. Error mío con respecto al local de retiro) por lo cual trate de solucionarlo mediante el asistente online, el cual honestamente no fue de mucha ayuda se siente como si fueran mensajes preestablecidos más que nada. Ante esto fui a la sucursal a preguntar con respecto al pedido y que hacer, así que les expliqué la situación a lo cual recibí una atención prepotente como si molestará el hecho que preguntara por mi pedido además de explicarme de nuevo el error que cometí (que yo ya había mencionado que era el problema), cuando la otra persona que atendía me quiso ayudar con el pedido el otro sujeto le cortó de inmediato diciendo que ya lo había visto. Honestamente está siendo una experiencia bastante frustrante. Personalmente optare por dejar de consumir y frecuentar está tienda, pues viendo los otros comentarios al parecer este no es un evento aislado.

Terrible with pre-orders. They've already cancelled three of my pre-orders for different games due to supposed "cuts." I don't recommend making reservations with them, because they also take forever to process refunds.