La Crypte

Sent a card with a better grading at no extra cost.

Very fast shipping to ontario. Have placed multiple orders and all orders have been accurate and in the condition listed or better. A++++, will do business again.

I participated in an organized event for star wars unlimited. At the end of the swiss rounds, they went ahead with a random draw, using the final standings. They called the 15th ranked as one of the winners, I was the 15th ranked at the end of the swiss, so I went forward to get my reward. However they started calling someone else who had left. I was confused at first, but brought up the standings on my phone and showed them that I was the 15th ranked. They completely ignored me and started calling someone else. I again told them that I was the 15th, and even the person that they were calling told them that they were not the 15. Others nearby also started mentioning that something was off. The employees kept ignoring us and insisted in giving the prize to the other person who ended up accepting it. A little bit later when they were handing the prizes for the top 16, they realized their mistake. They didn't do anything to fix it and their apology did not feel genuine at all as they kept coming up with excuses that made no sense. (Seems they accidentally used the standings for the second to last swiss round). Feels weird complaining about a free draw, but they clearly mentioned how they were going to determine the winners and did not follow their word even when multiple people were telling them that they were making a mistake.

They canceled my Final Fantasy collector box preorder for $578 US saying out of stock but are still selling them for $746 US on their website. Will avoid doing business here in the future. Update in response to the stores reply: I posted the exact and only email you responded with. No where does it mention you not being able to ship outside Canada to the US. Seems like you have issues with how your software interacts with customers outside of your country and should have that fixed if that’s the case. Either way looks bad from a customer standpoint. I order many MTG products from other Canadian card shops and have not had an issue.

Online experience: Ordered a game and it was sent quickly. Encountered a small hiccup but the owner was super helpful/communicative and and helped to make it all right. Clearly not just a business but members/fans of the hobby. I will happily order again.