Hard Brick Games

Purchased and traded Pokemon TCG at Animethon ‘26. These folks are great! Very respectful and easy to talk to. Will shop at this store in the future for sure!

I stumbled across this store through local discord group on Saturday and saw that they had product released of TCG I was interested in. The message on the discord channel said they had limited cards for the release for Monday. I tried calling on Sunday to confirm the message on discord about the release. I waited several minutes on hold and had no answer. I called on Monday when they opened and still had no one answer. I decided to stop by the store to see if they had any of the released product as I was still interested. When I got to the store, there was only one customer with 2 employees working. I was not ask if I needed help or anything until I flagged down the employee only to be told that they would be getting the product later but not sure when due to the very limited release. I left disappointed with my experience and when I got home, there was a discord message from the store indicating they just received their limited stock and to notify people that they could come by to pick up the product. Between my time at the store and when I got home was only 30 minutes. I was shocked how disconnected this store is with the level of customer service.

These guy saved my fish's life from a burning building and also gave me a really good deal on hololive cards 😊 would rate higher if I could

Not happy with my experience selling to this shop I had submitted a buylist on April 2nd it took 2 weeks and an email to finally get approval I ship it out the next day it makes it there on Wednesday but seeing as there closed that day it was sent to the closest post office and I emailed them the next day letting them know that it had arrived and it was waiting at the post office then was told that it would be picked up on Friday and processed and here we are on Monday and still nothing I am current tracking said buylist and haven't received any notification that it has been picked up

Updating from 1 to 5 stars. After emailing the store owner. I had double check with the bank and realized I was not double charged. The app made it look weird from day of purchase to processing the payment. Owen has given me a refund and was very calm, collective and very professional while helping me out. Thank you very much for all you're help Owen! Online shopping was not a great experience. Online inventory is not accurate and I was charged twice according to my bank statement. Owen as the owner reached and after I replied the same day never fixed anything. It's been over a month and no contact