GAMESWORLD MIDLAND

Brody was very helpful over the phone. Thank you for your patience and great customer service.

great selection of Italian hand made chess sets

The staff hover over you a lot and ask if you need help 7 times in 3 minutes, I felt quite uncomfortable with so many members of staff approaching me like I was doing something wrong. I get it’s retail but I’ve never felt so uncomfortable in any other gamesworld stores. I work in retail myself and when people say “ we are just looking we will call out to you if we need help” means leave them to look not keep bombarding them… I nearly got to a point of just walking out and putting the items I wanted to purchase back. On top of that there was a game I was looking at and it was priced at $50 on display however the catalog said $29.99. I think it’s quite sad to see such a popular store give itself a bad wrap like this.. please share this with your staff so they can improve on how they approach customers and also update prices accordingly to the sale promotion

I’ve had a very frustrating experience with the staff at this store, and I feel compelled to share it. I visited the store multiple times today in search of a particular item that was clearly displayed on the shelf. The first time, I was assisted by an young lady who was not only unhelpful but also dismissive, telling me the item wasn’t available or was being held for someone else—which, as I understand it, is not allowed. I went back a third time, and a different staff member helped me right away. She was kind and professional, and I was able to purchase the item without issue. I’m really grateful for her service, but it was a stark contrast to the poor treatment I received earlier. On a previous visit, I overheard the same staff member making unprofessional comments behind my back, indicating that she didn’t want to serve me. I can’t help but wonder if there was an underlying reason for her behavior, which left me feeling uncomfortable and unwelcome. I’m really disappointed by the lack of consistency in service, and this experience has made me reconsider returning to this store. I hope management will take this feedback seriously and address the issue with their staff, especially the behavior of the individual in question.

Ordered a Pokemon 151 blooming waters from Gamesworld Midland which has obviously been tampered with and resealed. There is almost zero chance a pack can open during transport like in the photo. Reaching out to several Pokemon TCG communities every single one of them agreed this is definitely dodgy. Gamesworld agreed that something didn't look right and this would of happened on the Banters side (There supplier). They contacted Banter to request a credit which they refused without looking into the issue. Gamesworld then pretty much told me to deal with it. Which is pretty insane seeing as they sold it to me and that the guy who sold it to me first lied saying they were out of stock but then randomly found this one at his feet and said "it was hiding behind something" Pretty disgusting behavior to be honest from all parties. But the community isn't even safe from big vendors being dodgy now.