EB Games Robina

We came into the Robina store and were served by Harrison. He was so very helpful and provided exceptional customer service. He took his time as I had a few requests and did not feel rushed with him, he answered all my questions and was incredibly helpful. Thank you for all your help. Just wanted to let management know. ☺️

I'm not a person who does this very often however the service i received from Jamie was above and beyond. His service and knowledge was by far the best service I have ever received. Thank you Jamie, unbelievable service mate.

Absolute horrible experience here today. Came in with young kids who wanted to get their dream console. They had the money saved and had a swap deal for a ps5 from their old ps4. I called and verified the deal 2 times and spoke in store when we were there last and they said it was all good. Walk in there and Zac big guy with a beard Absolutely talks down and belittles me. I spoke to him on the phone before going in to check if the deal was still there. Once I try to do the deal he talks down to me. Oh you should have brought this, I told you to check the website and be prepared. This is the wrong console you silly man. In the end he says the deal wasn’t valid and says a price way out of the range they saved for. Says this should be a lesson learned as we walked out. There needs to be some action taken over this. Completely disgraceful

I received a poor experience yesterday with one of the workers who was at the desk. He was a bigger guy with a beard with very poor customer service skills. He was paired with a young bloke who was serving me prior to him. He was very pleasant. I had asked him if I could get a refund on some deposits I had made on products that I didn’t want any more. He was then trying to refuse me because I didn’t have my physical ID on me. I let him know. I was just at one other EB games and they were able to get my information up and proof of Purchase, why are my EB plus account, event said I could get it very snuffly. And as he was processing it, he was lecturing me on putting deposits down on products that I won’t buy. I didn’t know he was entitled to an opinion on a decision he knew nothing about? Anyways, the way he was explaining the refund process. He seemed agitated, and I didn’t want to confront him there as people would be behind me, also it’s During Christmas. So I thought I’d just give it the feedback here

I bought a keychain at EB in Robina Town just two weeks ago, and it broke with normal use. What made the experience even worse is that the staff, in front of my child, repeatedly and laughingly insisted that a receipt was needed. My son was nearly in tears. A product that fails so quickly and a customer experience like this is completely unacceptable. They need better quality control and a more respectful exchange policy.